Frequently Asked Questions

What is a Dress Box?

Bridal salons not your thing? Tired of wedding consultants and synthetically-made stuff? For just $25, we will ship the dress of your dreams directly to your home. Try it on with family and friends – in the way you want to celebrate!

You have 7 days to try it on. During the day, at night, with your hair down, with your hair up, with your girl friends, with your future in-laws. Just enjoy.

When you are ready — no longer than 7 days after receipt — just pack it up, attach the return shipping label and drop it off at your nearest UPS location.

And to top it all off, shipping is free! The $25 fee covers all of our labour costs associated in meticulously putting together your personalized dress box. We want to always make sure that your experience is as wonderful as possible, and if you allow us to do this for you, it would be great to get a small compensation doing what we absolutely love! 🙂

What Styles Will Fit Me?

Every bride is unique. Contact us and we’re happy to go through your preferences, style and budget with you.

What Sizes Do You Have?

For your personalized Dress Box, please find the range of sizes that we offer on each individual Dress Box page. If you are stuck on what style of dress you’d like to try first, contact us and we’d be happy to pick what we think will compliment your style.

We will also be having pop-up shops around USA and Canada. If your city/town is not listed,  email us to recommend home town, and we would love to visit you.

Where Do You Ship To?

We currently ship to the West coast only – California, Oregon and Washington. If you live elsewhere please let us know, since we may be planning to expand in your area.

How Much Is Shipping?

Shipping is free!

Is there Sales Tax?

Sales tax applies to California residents only.  Residents of Oregon and Washington are not subject to Sales tax.

How Soon Will I Receive My Dress Box?

Once we receive your order, we will ship it within 7 days.

Should you want to receive your dress at a specific date, contact us and we will do our best to make it happen for you 🙂

How Long Can I Keep the Dress From My Dress Box?

You have 7 calendar days to try on the dress. Please kindly return the dresses using the shipping label that we will send with your dress.

Should we not hear from you after 7 calendar days from the delivery of your Dress Box, we will have to assume that you are keeping the dress. We will then charge you the full price of the dresses you ordered. We really do not want to this and love our dresses a lot, so keep us in the loop. If you need more time, it is best to contact us at and let us work together on how we can help you.

What If The Dress Does Not Fit?

Please ship it back to us with the included return label, and if it’s available, we’ll gladly send you the correct size.

What If I Damage a Dress While Trying It On?

We assess all the dresses once returned. If the damage is reasonable you won’t be charged. We typically charge for the following:

Major stains $100 cleaning fee
Zipper damage: $120 repair fee
Other rips and tears: $200 repair fee
If the dress is damaged beyond repair, I hope you understand that we will have to pay our designers, sewers and embroiders their wage to make a new sample dress, so we will have to charge you for the full wholesale price of the dress with shipping fees. Again, we really, really do not want to do this, so please be kind to our dresses.


Please click here to see our Terms & Conditions.