[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”top” css=”.vc_custom_1548979109845{margin-right: 10% !important;margin-bottom: -60px !important;margin-left: 10% !important;border-bottom-width: 0px !important;border-bottom-color: #f4f4f4 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1438787483391{margin-bottom: 50px !important;padding-right: 100px !important;}”][vc_column_text][rev_slider alias=”faqs”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column]

Frequently Asked Questions


[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1549055971962{margin-right: 10% !important;margin-left: 10% !important;}”][vc_column][vc_toggle title=”How does custom work?” size=”lg” el_id=”1549055721594-5a643ded-ce67″]We believe that every wedding is unique, and as such we are dedicated to creating a wedding attire that speaks you, and only you. From the chosen fabric, lining, embroidery, beading and design, all of these crucial aspects of your wedding attire will be carefully thought of and curated specifically to your character, style and values.

Custom Process:

The entire process takes 24 weeks (6 months). The exploration phase consist of back and forth chats with the Silviyana team to determine your dream dress, we will chat about your eco values, and advice accordingly on materials that would fit those values. We will also create a sketch that will illustrate your dream dress on paper, and we will meticulously and diligently work with you on fine tuning the final design of your wedding attire.

We will work together on when your final fitting will take place, based on your wedding preparation goals. The final fitting will comprise of a 22 point measuring chart that will determine a perfect fit, just for you (side note: we even measure the distance between your two breast points ’cause we know that all breasts are not the same).

We will create a schedule for when to expect status updates from the Silviyana team on the progress of your dress.

If you receive your wedding gown in the mail, and are not happy with the craftsmanship or fit, send it back to us and we will alter it to perfection. This is why we ask for a $300 custom fee. To guarantee your happiness at the end of the day. Please be kind, we do not possess magical powers, we cannot make the dress fit you properly if there are major changes to your measurements after the final measurements have been done. We will always strive to keep you happy, but please be nice back :)[/vc_toggle][vc_toggle title=”Why do you charge $300 for custom dress?” size=”lg” el_id=”1585374077989-3df32460-db8d”]There is a lot that goes in ensuring a perfect wedding gown fit. Where shall we begin… every situation and every bride is different so we evaluate your needs base on your situation. If we have taken your measurements and see constant changes in your measurements chart, we will work with finding the right seamstress to measure you at the latest possible date closest to your wedding date to ensure the most accurate fit.

If you suddenly lose weight due to anxiety a month before your wedding date, we can use this insurance to do final alterations for you.

If you see the embroidery on the gown and the beads or thread don’t seem right, we can adjust this for you using this custom insurance.

We are a small business and we work hard to make you happy, but please be kind. We believe in ethical wage and ethical working conditions for our employees and vendors, which means that we can’t work around the clock to do the impossible for you. We understand the anxiety that comes with wedding planning, but please be kind and considerate with your final requests. Thank you so much for considering us :)[/vc_toggle][vc_toggle title=”What is a Dress Box?” size=”lg” el_id=”1585373344054-e71354a2-3400″]

Our Dress Box service allows you to try on any of our wedding gowns in the comfort of your own home. We offer this service to brides in North America for a standard shipping fee of $25 (charged upon check-out).

Try it out today before you decide on moving forward with renting, buying or customizing your very own Silviyana Wedding Dress.

Dress Box Details:

You have 3 days to try it on. During the day, at night, with your hair down, with your hair up, with your girl friends, with your future in-laws. Just enjoy!

When you are ready — no longer than 3 days after receipt — just pack it up, attach the return shipping label and drop it off at your nearest UPS location.

And to top it off, there is a flat fee on shipping, which means you pay $25 for shipping and, you can try on as many dresses as you would like!

 :)[/vc_toggle][vc_toggle title=”What Styles Will Fit Me?” size=”lg” el_id=”1549229107926-1fb0ecc1-319c”]Every bride is unique. Contact us and we’re happy to go through your preferences, style and budget with you.[/vc_toggle][vc_toggle title=”What Sizes Do You Have?” size=”lg” el_id=”1549055995827-93df62ac-6749″]

For your personalized Dress Box, please find the range of sizes that we offer on each product page. You will see it in the section “Size(s) available for Dress Box”. If you are stuck on what style of dress you’d like to try first, contact us and we’d be happy to pick what we think will compliment your style.

We will also be having pop-up shops around USA and Canada. If your city/town is not listed,  email us to recommend home town, and we would love to visit you.

[/vc_toggle][vc_toggle title=”Where Do You Ship To?” size=”lg” el_id=”1549056765646-1254c573-19d1″]We ship to all US states, but please double check with us on shipping times as there might be limitations from our partnered shipping carrier. [/vc_toggle][vc_toggle title=”How Much Is Shipping?” size=”lg” el_id=”1549058592774-20c6603e-c26a”]

We have a sstandard shipping fee of $25 – all the dresses you would like to try on for just $25!

[/vc_toggle][vc_toggle title=”Is there Sales Tax?” size=”lg” el_id=”1549056861829-d0042aea-54d8″]Sales tax applies to California residents only.  Residents of Oregon and Washington are not subject to Sales tax.[/vc_toggle][vc_toggle title=”How Soon Will I Receive My Dress Box?” size=”lg” el_id=”1549056140548-94c5c130-f9b6″]

Once we receive your order, we will get in touch with you on shipping. You can choose for shipping option you’d like to use for 

Should you want to receive your dress at a specific date, contact us and we will do our best to make it happen for you 🙂

[/vc_toggle][vc_toggle title=”How Long Can I Keep the Dress From My Dress Box?” size=”lg” el_id=”1549056491355-0be5c3c3-0fa6″]You have 3 calendar days to try on the dress. Please kindly return the dresses using the shipping label that we will send with your dress.

Should we not hear from you after 2 calendar days from the estimated date of returning your Dress Box, we will have to assume that you are keeping the dress. We will then charge you the full price of the dresses you ordered. We really do not want to this and love our dresses a lot, so keep us in the loop. If you need more time, it is best to contact us at and let us work together on how we can help you.[/vc_toggle][vc_toggle title=”What If The Dress Does Not Fit?” size=”lg” el_id=”1549056586094-fbb27c28-e9a1″]Please ship it back to us with the included return label, and if it’s available, we’ll gladly send you the correct size.[/vc_toggle][vc_toggle title=”What If I Damage a Dress While Trying It On?” size=”lg” el_id=”1549056696041-0608d71c-dd9a”]We assess all the dresses once returned. If the damage is reasonable you won’t be charged. We typically charge for the following:

Major stains $100 cleaning fee
Zipper damage: $120 repair fee
Other rips and tears: $200 repair fee
If the dress is damaged beyond repair, I hope you understand that we will have to pay our designers, sewers and embroiders their wage to make a new sample dress, so we will have to charge you for the full wholesale price of the dress with shipping fees. Again, we really, really do not want to do this, so please be kind to our dresses.

[/vc_toggle][vc_toggle title=”TERMS & CONDITIONS” size=”lg” el_id=”1549404604202-b843e41a-e33f”]Please click here to see our Terms & Conditions.[/vc_toggle][/vc_column][/vc_row]