Frequently Asked Questions

What is a Dress Box?

Our Dress Box service allows you to try on any of our wedding gowns in the comfort of your own home. We offer this service to brides in North America for a standard shipping fee of $25 (charged upon check-out).

Try it out today before you decide on moving forward with renting, buying or customizing your very own Silviyana Wedding Dress.

Dress Box Details:

You have 3 days to try it on. During the day, at night, with your hair down, with your hair up, with your girl friends, with your future in-laws. Just enjoy!

When you are ready — no longer than 3 days after receipt — just pack it up, attach the return shipping label and drop it off at your nearest UPS location.

And to top it off, there is a flat fee on shipping, which means you pay $25 for shipping and, you can try on as many dresses as you would like!


What Styles Will Fit Me?

Every bride is unique. Contact us and we’re happy to go through your preferences, style and budget with you.

What Sizes Do You Have?

For your personalized Dress Box, please find the range of sizes that we offer on each individual Dress Box page. If you are stuck on what style of dress you’d like to try first, contact us and we’d be happy to pick what we think will compliment your style.

We will also be having pop-up shops around USA and Canada. If your city/town is not listed,  email us to recommend home town, and we would love to visit you.

Where Do You Ship To?

We ship to all US states, but please double check with us on shipping times as there might be limitations from our partnered shipping carrier. 

How Much Is Shipping?

We have a sstandard shipping fee of $25 – all the dresses you would like to try on for just $25!

Is there Sales Tax?

Sales tax applies to California residents only.  Residents of Oregon and Washington are not subject to Sales tax.

How Soon Will I Receive My Dress Box?

Once we receive your order, we will get in touch with you on shipping. You can choose for shipping option you’d like to use for 

Should you want to receive your dress at a specific date, contact us and we will do our best to make it happen for you 🙂

How Long Can I Keep the Dress From My Dress Box?

You have 3 calendar days to try on the dress. Please kindly return the dresses using the shipping label that we will send with your dress.

Should we not hear from you after 2 calendar days from the estimated date of returning your Dress Box, we will have to assume that you are keeping the dress. We will then charge you the full price of the dresses you ordered. We really do not want to this and love our dresses a lot, so keep us in the loop. If you need more time, it is best to contact us at and let us work together on how we can help you.

What If The Dress Does Not Fit?

Please ship it back to us with the included return label, and if it’s available, we’ll gladly send you the correct size.

What If I Damage a Dress While Trying It On?

We assess all the dresses once returned. If the damage is reasonable you won’t be charged. We typically charge for the following:

Major stains $100 cleaning fee
Zipper damage: $120 repair fee
Other rips and tears: $200 repair fee
If the dress is damaged beyond repair, I hope you understand that we will have to pay our designers, sewers and embroiders their wage to make a new sample dress, so we will have to charge you for the full wholesale price of the dress with shipping fees. Again, we really, really do not want to do this, so please be kind to our dresses.


Please click here to see our Terms & Conditions.