shipping policy

how do i track my package? 

All of our shipments are through UPS or DHL. These couriers offer a carbon neutral program and we ship your orders through this programs. When we are ready to ship out your order, we will send you an email with all the tracking details. UPS and DHL will also send you an email independently with tracking information.  

where do you ship?

We ship to all 48 contiguous States, all provinces in Canada and all provinces in the Philippines.  Please note any additional fees from customs or duties  will be the customers responsibility. Any delays due to customs will not be Silviyana’s responsibility. We will work with you on resolving the issue but due to the tumultuous nature of customs, we cannot fit this into our order/production schedules.

How long will it take?

These delivery times are simply estimations, Silviyana cannot take responsibility of delayed shipments due to border closures due to emergencies. USA: 5-7 business days, expedited shipping is available with additional cost. Canada: 5-9 business days, expedited shipping is available with additional cost. Philippines: 5-10 business days, expedited shipping is available with additional cost.

How much will it cost?

These delivery costs are simply estimations, Silviyana cannot take responsibility for added duties, taxes or courier emergency fees as a result of a global emergency/pandemic.  USA: $25 standard fee across 48 contiguous US states. Canada: $80 for tracked  shipment into all provinces of Canada. Philippines: $100 for tracked shipments into all provinces of the Philippines.

shipping policy